Terms and Conditions
Terms and Conditions for Odysea Charters Bookings
These Terms and Conditions (“Terms”) govern all bookings made through Odysea Charters (“the Company,” “we,” “us,” or “our”) for yacht charter services in Croatia. By making a booking with Odysea Charters, whether directly through our website or via an authorized representative, you (“the Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not proceed with your booking.
1. Booking Process and Confirmation
1.1 Reservation Request: All reservation requests must be submitted through the Odysea Charters booking platform or an authorized booking agent.
1.2 Availability and Approval: All bookings are subject to availability and approval by Odysea Charters. We reserve the right to refuse any booking at our sole discretion.
1.3 Deposit and Confirmation: A non-refundable deposit, typically 30% of the total charter fee (unless otherwise specified), is required to confirm your booking. The remaining balance will be due according to the payment schedule outlined in your booking confirmation. Your booking is confirmed only when we have received the required deposit and you have received a formal booking confirmation from us.
2. Payment Terms
2.1 Currency and Methods: All prices are quoted in Euros (€) unless otherwise stated. Payments can be made by bank transfer, credit/debit card, or any other accepted payment methods communicated by Odysea Charters.
2.2 Stripe Payments: We use Stripe as a trusted third-party payment processor to securely handle credit/debit card payments. By choosing to pay via Stripe, you agree to be bound by Stripe’s Terms and Conditions, which can be found on Stripe’s official website. You also consent to us providing Stripe with the personal information required to process your payment.
2.3 Balance Due: The final payment (remaining 70% or otherwise agreed amount) is typically due no later than 30 days prior to the start of the charter. Failure to pay the balance on time may result in cancellation of your booking without refund.
2.4 Security Deposit: A refundable security deposit may be required to cover any potential damages or losses during the charter period. The security deposit amount and terms will be outlined in your booking confirmation.
3. Charter Price and Inclusions
3.1 Charter Fee: The charter fee generally includes the rental of the vessel, standard equipment, linens, towels, and necessary safety equipment. Exact inclusions will be listed in your booking confirmation.
3.2 Additional Costs: Costs not included in the charter fee may include, but are not limited to, fuel, marina fees, docking charges, provisioning, local taxes, optional skipper or crew services, and any other extras as requested by you. These additional costs will be outlined in the charter agreement or as communicated by Odysea Charters.
4. Cancellations and Refunds
4.1 Client-Initiated Cancellations: If you choose to cancel your booking, the following cancellation fees will apply unless stated otherwise in your booking confirmation:
More than 60 days before the charter start date: Loss of deposit
60 days or fewer before the charter start date: 100% of the total charter fee
4.2 Company-Initiated Cancellations: In the unlikely event Odysea Charters must cancel your booking due to circumstances beyond our reasonable control (e.g., force majeure), we will offer you a full refund of all payments made. No additional compensation will be provided.
4.3 Amendments: Any changes to your booking (e.g., charter dates, vessel upgrades) are subject to availability and may incur additional charges or fees. All amendments must be agreed upon in writing.
5. Charter Obligations and Conduct
5.1 Compliance with Regulations: You and all members of your party must comply with all local laws, regulations, and customs of Croatia, as well as any instructions provided by Odysea Charters or its representatives.
5.2 Skipper and Crew: If you opt for a charter with a professional skipper or crew, you agree that the skipper/crew have full authority regarding the operation of the yacht, including route decisions and safety measures.
5.3 Damage and Losses: You are responsible for ensuring that the yacht, its equipment, and fixtures are treated with care. Any damages, losses, or excessive cleaning costs caused by you or your party will be deducted from your security deposit. If damages exceed the security deposit amount, you will be invoiced for the additional costs.
6. Insurance and Liability
6.1 Vessel Insurance: All vessels are fully insured with a reputable marine insurer. The policy typically includes third-party liability and hull insurance. However, this insurance does not cover your personal belongings, personal injury, or negligence.
6.2 Client Responsibility: You and your party should have adequate travel and medical insurance. Odysea Charters is not liable for any personal injury, illness, loss, or damage to personal belongings during the charter.
6.3 Limitation of Liability: To the fullest extent permitted by law, Odysea Charters shall not be liable for indirect, incidental, consequential, or special damages arising out of or in connection with the charter or these Terms.
7. Force Majeure
7.1 Definition: Force majeure events include but are not limited to acts of God, war, civil unrest, strikes, natural disasters, epidemics/pandemics, governmental restrictions, or any events beyond our reasonable control.
7.2 Consequences: If a force majeure event prevents or hinders the performance of the charter, Odysea Charters shall not be deemed to have breached these Terms and may, at its discretion, offer you a rescheduled date, voucher, or refund as circumstances dictate.
8. Privacy and Data Protection
8.1 Collection and Use of Personal Data: We only collect personal data necessary to process your booking and provide the charter services. We handle your personal data in accordance with our Privacy Policy.
8.2 Third-Party Sharing: Personal data may be shared with partners or service providers, including Stripe for payment processing, as necessary to facilitate your charter. We ensure that any third parties comply with applicable data protection laws.
9. Governing Law and Jurisdiction
9.1 Applicable Law: These Terms are governed by and construed in accordance with the laws of the Republic of Croatia.
9.2 Jurisdiction: In the event of any dispute arising from or related to these Terms, you agree to submit to the exclusive jurisdiction of the competent courts in Croatia.
10. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11. Entire Agreement
These Terms, together with any booking confirmation, invoice, or additional written agreements, constitute the entire agreement between you and Odysea Charters and supersede all prior communications and agreements.
12. Amendments
Odysea Charters reserves the right to modify these Terms at any time without prior notice. Any changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically to ensure you are aware of any changes.